Texts your customers can actually reply to.
Contact Center gives your organization a dedicated mobile number. Customers text you, your team texts back, all in one shared inbox. AI drafts replies in your tone, answers routine questions automatically and can run on Autopilot when you are away.
Coming soon. Available in Organization accounts, for Philippine mobile numbers only
Built for the way you actually work
A dedicated number for your organization
Your own Philippine mobile number, assigned to your organization. Send and receive on the same number so every conversation stays in one thread.
One inbox for the whole team
Every member sees the same customer threads in one place, can search by name or number and pick up where a teammate left off.
AI reply drafts
For every incoming message, AI suggests a reply you can send as-is or edit. It uses the contact's details and the conversation so far.
AI auto-reply
Turn on auto-reply for common questions like hours, prices, directions or order status. You decide what it can answer and when it should hand over to you.
Learns how you talk
The more you reply, the more the AI picks up your tone, greetings and the way you handle common requests, in English, Filipino or Taglish.
Autopilot when you're away
Switch on Autopilot and the AI handles conversations the way you would, then flags anything that needs a human when you're back.
Also available through the API
Connect Contact Center to your CRM, helpdesk or booking system with the Developer API, using your organization API key.
Step by step
- 1
Get your number
Switch to your organization, open Contact Center and a dedicated mobile number is assigned to it. Share it with customers or print it on your receipts.
- 2
Reply from the inbox
Incoming texts appear instantly. Type a reply, or send the AI draft with one click.
- 3
Teach the AI and set auto-replies
Approve or edit drafts to shape its tone. Turn on auto-reply for routine questions.
- 4
Turn on Autopilot when needed
Outside office hours, on weekends or on vacation, let the AI run conversations and review the summary when you return.
Dental Plus
Verified business
Questions about Contact Center
No. Conversations use your dedicated mobile number so customers can reply. Your approved sender name is still used for one-way broadcasts and campaigns.
Your first broadcast is minutes away.
Create a free account, send as Zenglobal today, and register your own sender name when you're ready. No subscription, no setup fee.