Privacy Policy for SMS Philippines

Last Updated: September 28, 2024

At Zenglobal Software ("we," "our," or "us"), we are committed to safeguarding the privacy and confidentiality of our users personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your data when you use our SMS Philippines (A2B) SMS API service (the "Service"). By using the Service, you agree to the practices outlined in this policy.

1. Information We Collect

We collect both personally identifiable information ("Personal Data") and non-personally identifiable information to provide, operate, and improve our Service. The data we collect includes:

1.1. Personal Data

• Account Information: When you register for an account or access the API, we may collect your name, company name, email address, billing details, and payment information.
• User Contact Information: If you upload contact information or phone numbers to send SMS messages through our API, we collect this data solely for the purpose of message delivery.

1.2. Usage Data

We collect information about how you and your end-users interact with our platform and API. This includes:

• IP addresses, browser types, and access times
• API usage logs, such as requests sent, messages delivered, and timestamps

2. How We Use Your Information

We use your information for the following purposes:

2.1. To Provide the Service

• To send SMS messages on behalf of businesses using our API.
• To authenticate users and manage accounts.
• To provide technical support, respond to queries, and resolve issues.

2.2. To Improve the Service

• To analyze API usage and performance to improve user experience.
• To develop new features or optimize existing ones.

2.3. To Ensure Compliance

• To ensure that usage complies with our Terms of Service and applicable laws, including preventing fraudulent or unauthorized activities.

2.4. To Process Payments

To process payments and manage transactions.

3. Sharing of Information

We do not sell, lease, or share your Personal Data with third parties except in the limited circumstances described below:

3.1. Third-Party Service Providers

We only share your data with our direct service providers who are necessary to deliver the Service, such as our SMS gateway providers, payment processors, and cloud hosting providers. These third-party providers are contractually bound to use your data only for the purpose of providing their services to us and must adhere to strict confidentiality and data protection standards.

3.2. Legal Compliance

We may disclose your information if required by law or to protect the rights, property, or safety of Zenglobal Software, our users, or others. This includes responding to lawful requests by public authorities, including to meet national security or law enforcement requirements.

3.3. Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction. If such a transfer occurs, we will notify you and provide options regarding your Personal Data.

4. Data Retention

We retain your Personal Data only as long as necessary to provide you with the Service, to comply with legal obligations, or to enforce our agreements. Once your data is no longer required, we will securely delete or anonymize it.

5. Security

We implement industry-standard security measures to protect your Personal Data from unauthorized access, disclosure, alteration, or destruction. This includes encryption during data transmission and secure storage on our servers. While we take these measures seriously, no method of data transmission or storage is 100% secure, so we cannot guarantee absolute security.

6. Your Rights

• Access and Correction: You may access and update your Personal Data at any time through your account settings or by contacting us directly.
• Deletion: You may request that we delete your Personal Data, subject to any legal or contractual retention obligations we may have.
• Data Portability: You have the right to receive your Personal Data in a structured, commonly used, and machine-readable format.
• Opt-Out: If you no longer wish to receive communications from us, you can opt-out by adjusting your account settings or contacting us directly.

7. International Data Transfers

As we operate globally, your Personal Data may be transferred to and processed in countries other than your own. These countries may have data protection laws that differ from those in your country. We take steps to ensure that your data is protected wherever it is processed, such as by implementing appropriate safeguards, like contractual clauses or adhering to Privacy Shield frameworks where applicable.

8. Children's Privacy

Our Service is not intended for individuals under the age of 18, and we do not knowingly collect Personal Data from minors. If we become aware that we have collected Personal Data from a minor without parental consent, we will take steps to delete that information.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website and, where appropriate, contacting you via email. Your continued use of the Service after such changes constitutes your acceptance of the updated Privacy Policy.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, or if you wish to exercise your rights, please contact us at:

Zenglobal Software
6795 Ayala Avenue/V.A Rufino Street, Level 40 PBCom Tower, Makati, 1226
Email: [email protected]
Phone: +63 995 224 7045